Workorb Inc. Privacy Policy
This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.
Foreword
We at Our Organisation are committed to protecting the information that you share with us and explaining how we collect process and share that information online. When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect and entrust your information to keep it secure.
We provide you with insight into the privacy practices employed here at Workorb Inc.
What information we collect
When you register to use our Website and Platform, we collect personal information (also referred to as personally identifiable information or “PII”) which may include your name, address, online contact information such as your email address or username, and other personal information which you choose to provide as part of contractual relationship with our organization. Other than cookies and IP addresses, any other PII is collected only if one of (1) you provide such information, (2) you provide consent to collect such information or (3) you register for use of our Platform and allow us access to your corporate systems for the purposes of data collection. The information so collected will be stored on our servers. If you register to use our Platform, the collected information is used to provide you business services, including software for your sales and customer facing teams, as part of the Workorb products. You are able to change your personal information via email by contacting us at privacy@workorb.com
We collect personal information from you in the following ways:
At registration on our Website and Platform
From search queries on our Website and Platform
When you submit or post information to be indexed, published or displayed on our Website and Platform.
We collect information from you automatically when you navigate through our Website and Platform in the following ways:
Usage details
IP addresses
Information obtained through browser cookies
When you register to use our Platform we may also collect certain PII including email ids, names, phone numbers, social media profiles, physical address, along with any information which may be included in your CRM and/or sales conversations. This collected data is used to provide Workorb services, including insights in your customer and prospect relationships, to you.
If you are supplier or vendor to us, we may also collect certain PII including email ids, phone numbers, physical address, and other information depending on the nature of the business relationship, which is used for vendor relationship and enabling the services rendered.
Information you provide via user feedback or support channels
When a user sends us specific feedback through the product, we collect their name and work email address in order to be able to contact them for any necessary follow ups.
Device and connection information
We collect anonymized aggregated information about the computer operating system and browser type. We collect approximate locations across all users.
How we use the information we collect
We use the information that you provide to:
Personalize your experience in using our Platform;
Provide you with information, products, or services requested from us;
Present our Website and Platform and their contents to you;
Provide you with notices about account and/or subscription, including expiration and renewal notices;
Carry out obligations and enforce rights arising from contracts entered into between you and us, including billing and collection;
Notify you about changes to our Website and Platform and any products or services
Our product team uses the information to track the usage of the different features in the product and prioritize future development.
How we share the information we collect
WE DO NOT SELL YOUR PERSONAL INFORMATION, NOR DO WE INTEND TO DO SO. WE DO NOT GIVE ACCESS TO YOUR PERSONAL INFORMATION TO THIRD PARTIES EXCEPT TO SUBPROCESSORS TO ASSIST US IN THE PROVISION OF OUR SERVICES TO YOU.
Sharing with our product team
The members of our product team will have access to the anonymized metrics above. Specific Workorb team members who are corresponding with a user after receiving user feedback will have access to name and email so they can follow up appropriately.
Sharing with third parties
We do not sell any information to third parties. We share information with certain third parties (LogRocket Inc.) that help us operate and improve our service (please review the Storage and security section below).
Email usage within the product
Workorb’s unified search product only shows search results that a user has access to as per the set configurations. Each user authenticates via SSO and Workorb maintains all permission access based on an email address. Workorb will only use emails in order to enforce permissions on documents presented to users.
How we store and secure the information we collect
Storage and security
We store the usage data inside of an encrypted database, inaccessible from the internet.
Additionally, we use third-party analytics services (LogRocket Inc. and Google Analytics) to store certain non-sensitive usage metrics. In LogRocket, that information is associated with the name and email of the users. Google Analytics stores information in an anonymous form.
How long we keep information
The usage data is kept for 12 months.
Storage location
The usage data is stored in an Azure cloud in the US.
Residents of the European Economic Area and the United Kingdom
If you are a resident of the EEA or the United Kingdom, you have certain data protection rights under the EU General Data Protection Regulation (GDPR) and the United Kingdom’s General Data Protection Regulation (UK GDPR). We take reasonable steps to allow you to correct, amend,
delete, or limit the use of your Personal Information (known as “Personal Data” under the GDPR and the UK GDPR).
Marketing
Our Company would like to send you information about our products and services that we think you might like. If you no longer wish to be contacted for marketing purposes, you can let us know via mail.
What are your data protection rights?
Our Company wants to ensure you are fully aware of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request Our Company copies of your data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
The right to erasure — You have the right to request that Our Company erase your data, under certain conditions.
The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions. The right to restrict processing - You have the right to request that Our Company restrict processing your data under certain conditions.
The right to object to processing - You have the right to object to Our Company's processing of your data, under certain conditions.
The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email as listed below.
Data Breach Procedure
We maintain a list of all data breach or potential data breach, and investigate all reports. You can report incident or potential incident to us by using contact us details listed below. We follow the guidelines of the Ontario Information Privacy Commission's guidelines, and conduct notifications in event of a breach to data subjects and government authorities within 72 hours or as outlined in such guidelines.
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit the cookie link (wiki).
How do we use cookies?
Our Company does not use cookies. We only use a session variable that is to
Keeping you signed in to our application
Privacy policies of other websites
The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page.
How to contact us?
If you have any questions about Our Company's privacy policy or the data we hold on you or would like to exercise one of your data protection rights, please do not hesitate to contact us. You can also email us to request deletion of your data.
Individuals can forward questions about our Privacy Policy in writing to Workorb’s Data Protection Officer and Chief Technical Officer Nilesh Bansal at:
Email us at: privacy@workorb.com
Call us: +1 4372998299
Write to us at: Workorb Inc., 5th Floor, 33 Bloor St E, Toronto, ON, M4W 3H1, Canada
How to contact the appropriate authority?
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern satisfactorily, you may contact the Information Commissioner's Office.
